1. Introduction
Sri Krishna Logistics ("we," "us," "our," or "Company") is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you
visit our website and use our services.
Please read this Privacy Policy carefully. If you do not agree with our policies and practices,
please do not use our services.
2. Information We Collect
2.1 Information You Provide Directly
- Registration Information: Name, email address, phone number, business name,
address when creating an account
- Shipment Information: Sender and receiver details, shipment contents, weight,
dimensions, delivery addresses
- Payment Information: Banking details, payment gateway information (processed
securely by third-party providers)
- Communication Data: Feedback, complaints, inquiries submitted through contact
forms or email
- Support Information: Information provided when contacting customer support
2.2 Information Collected Automatically
- Device Information: IP address, browser type, operating system, device
identifiers
- Usage Data: Pages visited, time spent, features used, LR numbers searched
- Location Data: Approximate location based on IP address (with your consent for
real-time tracking)
- Cookies & Similar Technologies: Session cookies, preference cookies, analytics
cookies
2.3 Information from Third Parties
- Branch managers and agents on our platform
- Delivery partners and logistics networks
- Payment processors and financial institutions
3. How We Use Your Information
Sri Krishna Logistics uses collected information for:
- Service Delivery: Processing shipments, managing LR numbers, providing tracking
services
- Account Management: Creating and maintaining user accounts, authentication,
access control
- Communication: Sending shipment updates, delivery confirmations, WhatsApp/SMS
notifications
- Payment Processing: Billing, invoicing, financial reconciliation
- Analytics: Understanding usage patterns, improving services, troubleshooting
issues
- Security: Detecting fraud, preventing unauthorized access, ensuring system
integrity
- Legal Compliance: Meeting regulatory requirements, tax obligations, audit
requirements
- Marketing: Sending promotional offers (only with your consent)
4. How We Share Your Information
We share information only in the following circumstances:
- Delivery Partners: Consignee and consignor details necessary for shipment
delivery
- Branch Managers: Shipment information relevant to assigned branches
- Service Providers: Payment processors, SMS/WhatsApp providers, cloud storage
services
- Legal Requirements: Law enforcement, government agencies, court orders
- Business Transfers: In case of merger, acquisition, or business sale
We do NOT sell or rent your personal information to third parties for marketing
purposes.
5. Data Security
We implement industry-standard security measures to protect your information:
- SSL/TLS encryption for data transmission
- Secure password hashing for authentication
- Regular security audits and penetration testing
- Access controls and role-based permissions
- Database encryption at rest
- Regular backup and disaster recovery procedures
Note: While we employ robust security measures, no system is completely secure.
We cannot guarantee absolute security of your information.
6. Data Retention
We retain your information for as long as necessary to provide services:
- Active Accounts: Retained while your account is active
- Shipment Records: Maintained for 7 years for regulatory compliance and dispute
resolution
- Financial Data: Kept for 10 years per GST and income tax requirements
- Usage Analytics: Retained for 12 months
- Deleted Data: Permanently removed after retention period or upon request
7. Your Rights & Choices
You have the following rights regarding your personal information:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your data (subject to legal obligations)
- Portability: Obtain your data in a portable format
- Opt-out: Unsubscribe from marketing communications
- Withdraw Consent: Revoke consent for data processing
To exercise these rights, contact us at contact@srikrishnatransport.com
8. Cookies & Tracking Technologies
We use cookies to enhance your experience:
- Essential Cookies: Required for website functionality
- Performance Cookies: Analytics and performance monitoring
- Preference Cookies: Remember your choices and settings
- Marketing Cookies: Track engagement for targeted offers
You can control cookies through your browser settings. Disabling cookies may affect website
functionality.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy
practices.
Please review their privacy policies independently.
10. Children's Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect
information
from minors. If we become aware of such collection, we will delete the information immediately.
11. International Data Transfer
Sri Krishna Logistics operates primarily in India. Your information is stored and processed in India
in
compliance with Indian data protection laws including the Information Technology Act, 2000.
12. GDPR Compliance (EU Users)
If you are located in the EU, we process your data with lawful bases including:
- Performance of contract (service delivery)
- Legal obligations (regulatory compliance)
- Legitimate interests (fraud prevention, security)
- Explicit consent (marketing communications)
You have the right to lodge complaints with your local data protection authority.
Contact: info@srikrishnalogistics.com
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email
or
prominent notice on our website. Continued use of our services indicates your acceptance of changes.